Expectedly, insights from social media and online communities are increasingly becoming imperative to device close loop marketing. According to Nielsen, an average american spends ~10 minutes a day on facebook alone. However, with this opportunity comes challenge of analyzing tens and thousands of blogs posted every day.
One needs systematic and targeted approach in collecting, synthesizing, filtering, and analyzing social media data. Although we are still catching up on different techniques, there are several tested approaches – from very basic to complex algorithm based techniques. Naive users can simply start by using free tools. One of the tool I found interesting and useful is Tweet Feel (http://www.tweetfeel.com/). This tool is developed by Conversition company that specializes in social media analysis. Worth looking at this tool!